FAQ
Before making a purchase, you may inquire:
1. Q: Should I pay the shipping cost and import tax?
A: All goods will be shipped from an EU warehouse. No import tax/customs. A small amount of shipping fee (about Euro12/item) will be charged except shipping to Norway, Malta and Switzerland.
2. Q: When ship goods out?
A: We typically ship goods within 24-48 business hours.
If the item is out of stock, we will include "Pre-order" in the product title. If the goods you order are out of stock, we will notify you via email when they can be shipped.
3. Q: Do you ship discreetly?
A: Yes, all orders will be shipped in a discreet manner. Nobody is aware of the things you purchase.
4. Q: Could you tell us more about the price guarantee?
A: We have the lowest prices on the internet. If you find another online store with a lower price than us within 7 days of your purchase date, please notify us and we will refund the difference.
If you require more than 3 pcs, please email us for a better quotation: info@fastgrowstore.eu
After making a purchase, you may inquire:
1. Q: Can I cancel the order?
A: You have the option to cancel your order before it is shipped. If you pay with a credit or debit card or Bitcoin and cancel your order for your own reasons, we will charge you 3% in handling fees. If you make the payment by bank transfer, you will be charged a handling fee of €10.
If you cancel an order after it has been shipped, you will be charged the shipping cost. Depending on the return policy of the supplier
2. Q: How to track the order ?
A: After the parcel is shipped, you will receive an email with a tracking number.
3. Q: What do I do if I receive a faulty item in my order?
A: Please check the box and contents before signing for your package if possible. Check to see if your goods can function normally as soon as you receive them.
If your goods are damaged during transportation or do not function normally, please contact us as soon as possible and we will assist you in resolving the issue. Most suppliers offer free return policies.
4. Q: If I did not receive the parcel but the tracking number shows delivered, what to do?
A: Shipping usually takes 3-7 working days, so if you haven't received your parcels after more than 10 days, please contact us as soon as possible, and we will contact the shipping company to resolve the issue. Then we'll know whether we need to resend the parcel or refund you.
